Product Support Manager

Location:

Melbourne

Employment Type:

FP - Full-Time Permanent

Department:

National Workshop

Salary:

Great Culture, Competitive Salary + Bonus

Are you motivated by our "WeLEAD" principles of building trust, creating value for our customers, enabling others, providing direction, delivering results and embracing diversity?

Are you looking to take ownership of the training of an extensive portfolio? We have a great developmental opportunity for a technical individual to join our head office team in Notting Hill servicing our safety equipment, while providing technical support and training to the national team. Be the point of call for complex servicing for the equipment in our Air and Protection portfolio including breathing apparatus, air compressors, and chemical suits.

Who you are:
If you’re a self-starter, well presented and trade qualified, this position is just what you’ve been waiting for. You will have:

A Degree in Engineering (Mechanical, Pneumatics or Fire Engineering preferred);

Completed, or eager to complete, a Certificate IV in Training & Assessment with experience in conducting one-on-one and group training;

Prior service experience working with pneumatics, compressors and/or high-pressure air equipment would be an advantage;

Strong communication and interpersonal skills, eager to take on training duties; and

Proficient in computer usage and Microsoft Office.

Your role:
In this position you will become our Service Leader for safety protection equipment, be the key service contact and escalation point for the portfolio as well as conduct service training for our technicians and customers. Your tasks will include::

Provide specialised technical service support on assigned portfolio;

Conduct technical training to internal and external customers;

Develop technical training material with support from the Technical Training Manager;

Maintenance, repair and testing of Dräger safety products; and

Provide a high level of service and support to our customers.

Who we are:

An international leader in medical and safety technology, Dräger develops innovative equipment and solutions that people the world over trust. No matter where Dräger products are used: it’s always about life. Whether for use in clinical, industrial or mining applications, in firefighting or rescue services, Dräger products protect, support and save lives.

The safety division offers its customers complete hazard management solutions with a special focus on personal safety and protecting production facilities. The safety division's current portfolio includes stationary and mobile gas detection systems, respiratory protection, firefighting equipment, professional diving gear, and alcohol and drug-testing instruments.

Benefits for you:

Join the Dräger team to help improve lives of both our customers and our company and in turn we will provide you with:

an attractive remuneration package;
an annual bonus;
excellent on the job training;
and other benefits that you would expect from a global leader.

To learn more about working at Dräger copy & paste this link to our Careers page: https://www.draeger.com/en_aunz/Career

To Apply

Attach your Resume
Attach a Cover Letter telling us what your salary expectations are and why you would master this role

Dräger is an Equal Opportunity Employer.

We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation.

Only applicants with the right to work in Australia or New Zealand may apply.

No Agency assistance is required.