Careers at Dräger
Customer Service Officer - Inbound

Location:
Melbourne  
Employment Type:
FP - Full-Time Permanent  
Department:
Services Support Manager: Interlock
Salary:
Competitive Salary plus bonus & great team

In Australia and New Zealand, Dräger is the market leader of alcohol interlock devices; our goal is to assist our customers who are our Interlock Device participants to get back on the road as quickly as possible.

Why not join our family owned company providing you with job stability and security? We have a great opportunity working with Aimee and her friendly team in a permanent position in our light filled offices based in Notting Hill.

 If you have customer service experience, office administration skills and don’t shy away from handling difficult phone conversations we would love to hear from you.

 Your strong communication and phone skills, resilience and desire to provide excellent customer service will ensure that you are successful in this position.

 Your role: working Monday to Friday you will:

  • Respond to inbound phone and email enquiries; 
  • Interact with customers, external providers, workshops, and government agencies;
  • Manage files and ensure data entry of customer information is current;
  • Generate invoicing and the timely collection of customer debts; and
  • Troubleshooting software and technical issues.

 Who you are and your skills:

  • Customer service experience (Call Centre experience preferred);
  • Strong written & oral communication skills;
  • Experience working under pressure and organising work priorities;
  • Basic computer skills (MS Excel, Word and Outlook);
  • Ability to deal with difficult situations with a positive & professional approach;
  • Attention to Detail;
  • Be adaptable and flexible; and
  • Be able to work on the occasional Public Holiday.

 Who we are:

An international leader in safety and medical technology, Dräger develops innovative equipment and solutions that people the world over trust. No matter where Dräger products are used: it’s always about life. Whether for use in clinical, industrial or mining applications, in firefighting or rescue services, Dräger products protect, support and save lives.

 Benefits for you:

Join the Dräger team to help improve lives of both our customers and our company and in turn we will provide you with an annual bonus, health and wellbeing programs, job security and training and development opportunities that you would expect from a well-established global leader.

 To learn more about working at Dräger copy & paste this link to our Careers page: https://www.draeger.com/en_aunz/Career 

 To Apply and to be considered for this position:

Attach your Resume and a Cover Letter telling us why you would master this role.

A Police Check will be required for this position.

 Dräger is an Equal Opportunity Employer.

We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation.

 Only applicants with the right to work in Australia or New Zealand may apply.

 No Agency assistance is required.